FX02 Technical Service

Question 1: Do you suspect that your battery is faulty?

Answer 1: Scooters typically come with power cables detached when they arrive from the factory. Please check the cables and connect the power cables located at your battery's position.

Question 2: Is your battery running out quickly?

Answer 2: If your battery is depleting rapidly even when it's fully charged, it may be nearing the end of its lifespan or has already expired, and you'll need to replace it. To extend your battery life while your product is in storage, please disconnect the connection cables.

Question 3: Do you think your battery is not charging?

Answer 3: If you plug your charger into the headlight and see the battery indicator on the headlight is lit up, and the charger displays a blue or red light instead of green, then your charger is functioning. Next, plug it into the socket where your battery is located. If the indicator remains green, your battery is not charging, which means it needs replacement.

Question 1: Do you believe that your motors or motor are not functioning correctly?

Answer 1: Generally, these models experience very rare motor issues. You can lift the rear of your scooter into the air and provide power from the throttle to identify which motor is not working or running slowly. If you have identified a problem with the motor, check the connections between the motor and the controller, and fix any loose connections. If the issue persists after this correction, please contact technical support and provide them with a video of the problem for further assistance.

Question 1: Are you experiencing any difficulties while installing your headlight?

Answer 1: Your headlight comes with two sockets, and your battery also has two corresponding sockets with matching sizes. Connect these sockets to each other. The sockets from the battery are located at the handlebar section.

Question 2: Do you believe your throttle is not functioning?

Answer 2: If there is excessive play when you turn the throttle, or if the throttle does not return to its position after releasing it, or if it seems to be slow in responding to your commands, you may need to replace your throttle.

Question 3: Is your dashboard not working?

Answer 3: If you have checked all the connections on your dashboard and still have no power, and you are certain that your battery is fully charged, you may need to replace the power cable between the handlebar and the battery.

Question 4: Is your scooter running but not moving?

Answer 4: If you have power to your dashboard, your throttle is functioning correctly, and your scooter is not moving, you may need to replace your controller.

Question 1: Is your scooter not folding properly?

Answer 1: There is a possibility of deformation in the folding and unfolding mechanism of your product. If the latch that enables the folding of your product is deformed, you can disassemble this mechanism using a toolkit and use a sturdy tool to straighten the deformed part. After this process, reassemble the mechanism along with the spring. If your problem is not resolved, you may need to replace the part with a new one.

Question 2: Is there visible damage to your product?

Answer 2: If the frame or any other part of your product is bent or broken, it needs to be replaced with a new one.

Question 3: Is the seat mechanism not fitting properly?

Answer 3: If your seat cannot be easily attached or does not attach at all, check the frame to which the seat should be attached. If there is any distortion, use a sturdy tool to straighten it. If your issue persists, please contact technical support with a video and images for further assistance.

Question 1: Are you experiencing issues with wheel rotations?

Answer 1: Wheel axle bending is a common issue, typically occurring in the front wheels. Determine which side's axle is bent and replace it. This problem is specific to the front wheels.

Question 2: Do you hear clicking sounds from your front wheels?

Answer 2: If you hear this sound, check for any breakage or cracks in your front wheels. If there doesn't seem to be a problem with your wheels, the ball bearing systems inside your rims may have been damaged and require replacement.

Question 3: Is your handlebar facing the wrong direction?

Answer 3: To correct the handlebar's alignment, you need to loosen the nut closest to the front wheels, allowing access to the screw inside the handlebar. Loosen this screw, adjust the handlebar to the correct position, then tighten the screw and secure the nut.

Question: Do you believe your charger is not working?

Answer: If the LED lights on your charger are green when you plug it in and your indicator lights are not working, your charger is defective, and you need to replace it with a new one. If the LED lights on your charger are blue or red during the charging process, it means your charger is functioning.