Question 1: Is there a light on the joystick? If so, which LEDs are on?

Answer 1-1: If your battery lights on a joystick shows fully charged, or there is no problem with your battery. If your battery does not show as full after charging for 8 hours or more, it means your battery life has been shortened. You can check the charge status of your battery by pressing the red button on the back of the battery.

Answer 1-2: If there is no light on your joystick, please check the joystick and battery connections. If there is still no light, it indicates that your battery is dead. (You need to check this situation when the charger is not plugged in.)

Question 2: If no LED is on, what color is the light on your charger when you plug your device in to charge?

Answer 2-1: If the light on your charger is blue or red when you plug your device in, your charger is working correctly. However, if the light is a steady green or there is no light at all, it means your charger is not working.

Question 1: Is there a clicking sound coming from your engine?

Answer 1: If you hear a clicking sound from your motor, it indicates that your motor is faulty and needs to be replaced with a new one.

Question 2: Is your wheelchair unable to turn left and right?

Answer 2: If your wheelchair cannot turn left or right, it is possible that one of the motors is faulty or that your joystick may be broken. In this case, please contact our technical service team for assistance.

Question 3: Do you have issues with forward and reverse commands on your wheelchair?

Answer 3: If your product is not completing commands or continues to move even after you've stopped giving commands, the controller at the back of your product's battery needs to be replaced.

Question 4: Does your wheelchair turn off after short uses?

Answer 4: If your product is shutting off by itself, you need to replace the controller at the back of your product's battery.

Question 5: Is your wheelchair not moving in manual mode, or is it very difficult to use in manual mode?

Answer 5: If your wheelchair does not move in manual mode or you have difficulty using it manually, one of your motors may be faulty. You can check this problem by turning your chair upside down and turning the wheels one by one. Identify and replace the damaged or faulty part.

Question 6: Do your lights flash and does your wheelchair make a beeping sound when you try to move with the joystick?

Answer 6-1: There could be various reasons for this issue. There can be loose connections in the cables coming from the motors to the controller, which can cause the joystick to beep or the lights to flash. You can resolve this problem by checking these connections and fixing any loose ones.

Answer 6-2: Sometimes, the controller at the back of your battery might not be detecting the commands. Therefore, you need to replace the controller

Question 7: Does the motor lock during left and right turns?

Answer 7: If you are experiencing such an issue, you need to replace the motor that is locking.

Question 1: Can't find your product's charging socket or connect the charger?

Answer 1-1: If you are unable to locate your product's charging socket or connect the charger, please note that the charging socket is located exclusively on the joystick. This product can only be charged through the joystick. Ensure that both the product's battery and joystick cables are properly connected when charging.

Answer 1-2: You can charge your product using the yellow-labeled socket located at the back of your battery. Simply plug in your battery to charge your product at your desired location.

Question 1: Is your product experiencing issues with folding and unfolding?

Answer 1: In this case, please inspect the frames of your product to check if anything is bent or broken. If you identify an issue with your frame, kindly contact our technical service with pictures and videos explaining the problem in your product.

Question 2: Is the backrest of your product not locking properly?

Answer 2: If you are facing this issue with your product, you can slightly loosen the screws of the small locking mechanisms that secure the frames at the back of your product. This should help ensure that the locks function correctly.

Question 1: Is the joystick not recognizing your commands?

Answer 1: If the commands are not working in the correct directions, for instance, if it moves backward when you intend to go forward but has no issues turning left and right, please check the motor connections. If they are reversed, swap them with each other. If the problem persists, it may be necessary to replace the joystick. Please contact our technical service for assistance.

Question 2: Can the reversing sound be turned off?

Answer 2: Yes, it can be turned off. To do this, first, turn on your joystick, then press and hold the horn button and the speed decrease button simultaneously for 5-7 seconds, or press and hold the horn and speed increase button for 5-7 seconds.

Question 3: Is your joystick reacting too slowly?

Answer 3: If your joystick does not respond when turning left and right or if it responds very slowly, for example, with a delay of 10 seconds, your joystick is malfunctioning and needs to be replaced.

Question : Think your charger isn't working?

Answer : If the LED lights on your charger turn green when you plug it into the charger and the light on your joystick does not turn on, your charger is faulty, and you need to replace it with a new one. If the LED lights on your charger turn blue or red while charging, your charger is working.